--- title: "Customer Success: always the right attention for the customer" description: The Smartlockr Customer Success team always puts the customer first. In this blog you can read what you can expect as a customer. image: https://www.smartlockr.io/hubfs/Blog-post-SmartLockr%20(67).webp --- [![Smartlockr logo](https://www.smartlockr.io/hubfs/Smartlockr-logo.png) ](https://www.smartlockr.io/en?hsLang=en) - Product - [Product overview ](https://www.smartlockr.io/en/product?hsLang=en) - [Integrations ](https://www.smartlockr.io/en/integrations?hsLang=en) - Customers - [Case studies ](https://www.smartlockr.io/en/blog/tag/casestudy) - Team - [Management ](https://www.smartlockr.io/en/teams/management?hsLang=en) - [IT specialist ](https://www.smartlockr.io/en/teams/it-specialist?hsLang=en) - [CISO ](https://www.smartlockr.io/en/teams/ciso?hsLang=en) - [End user ](https://www.smartlockr.io/en/teams/end-user?hsLang=en) - Branches - [Healthcare ](https://www.smartlockr.io/en/branches/secure-email-healthcare?hsLang=en) - [Municipalities ](https://www.smartlockr.io/en/branches/secure-email-municipalities?hsLang=en) - [Finance ](https://www.smartlockr.io/en/branches/secure-email-financial-services?hsLang=en) - [Legal ](https://www.smartlockr.io/en/branches/secure-email-legal-industry?hsLang=en) - [Education ](https://www.smartlockr.io/en/branches/secure-email-education?hsLang=en) - [Recruitment ](https://www.smartlockr.io/en/branches/secure-email-recruiters?hsLang=en) - [Housing associations ](https://www.smartlockr.io/en/branches/secure-email-housing-associations?hsLang=en) - [Pricing ](https://www.smartlockr.io/en/pricing?hsLang=en) - Resources - [Blog ](https://www.smartlockr.io/en/blog) - [Guides ](https://www.smartlockr.io/en/resources?hsLang=en#guides) - [Webinars ](https://www.smartlockr.io/en/resources?hsLang=en#webinars) - [Videos ](https://www.smartlockr.io/en/resources?hsLang=en#videos) - [Partners ](https://www.smartlockr.io/en/partners?hsLang=en) - Company - [Contact ](https://www.smartlockr.io/en/contact?hsLang=en) - [Support ](https://support.smartlockr.io/hc/en-us?hsLang=en) - [Request more licenses ](https://www.smartlockr.io/en/request-more-licenses?hsLang=en) - [Who we are ](https://www.smartlockr.io/en/about-us?hsLang=en) - [Jobs ](https://www.smartlockr.io/en/careers?hsLang=en) [![Free Consultation](https://no-cache.hubspot.com/cta/default/6122972/846d7346-3e53-4811-b976-8a3dd0a3f9ee.png)](https://cta-redirect.hubspot.com/cta/redirect/6122972/846d7346-3e53-4811-b976-8a3dd0a3f9ee) # Customer Success: always the right attention for the customer [ Smartlockr ](https://www.smartlockr.io/en/blog/author/smartlockr) Dec 23, 2020 --- ![Customer Success: always the right attention for the customer](https://www.smartlockr.io/hubfs/Blog-post-SmartLockr%20(67).webp) In our blog last week, we already mentioned why it is important to train your employees. Without the right knowledge and actions, they will be more likely to make mistakes. And of course, you don't want that. That is why it is important to actively involve your employees in your data security. We would like to continue to help you as an organization with this. **Because as a customer you can expect the best attention from the Smartlockr Customer Success team, even if you have been using our service for some time.** [Read more: Smartlockr trainings: more knowledge, higher adoption](https://www.smartlockr.io/en/blog/smartlockr-trainings-more-knowledge-higher-adoption?hsLang=en)   ## This is what you can expect from Customer Success Implementing a new product can be exciting. As with [Smartlockr for your secure communication](https://www.smartlockr.io/en/secure-emailing?hsLang=en). This is because technical adjustments must be made on both your side and ours. After that, the Smartlockr Customer Success team ensures that your employees are up-to-date. [By increasing awareness, you can prevent human errors](https://www.smartlockr.io/en/blog/why-awareness-is-important-for-secure-communication?hsLang=en). But after that? What happens next? Even after your employees have the right knowledge, Smartlockr Customer Success will continue to help you in your mission to prevent data leaks. For example, we have: - ### Final interview onboarding  Have all goals been achieved? Is Smartlockr set up in the right way, so that you as an organization can start communicating securely? - ### Onboarding Survey In addition to product improvements, we also find improvements in the onboarding process important. Your opinion is valuable and that is why we would like to hear how you experienced our onboarding. - ### The monthly Smartlockr Customer Success newsletter  Every month we highlight two topics for you to help you use our service. Whether that is a functionality or new developments: we like to keep you up-to-date. Together we ensure that your organization can continue to work safely. - ### NPS score During the term of your contract, we would of course also like to hear about your experiences. Do you have feedback or are there areas for improvement? We would also love to hear this! However, it does not stop there. Our Smartlockr support team will speak to you on working days with all your technical questions. Even if you cannot find a solution for a while, we are happy to find a solution with you. You have an [extensive Help center](https://support.smartlockr.eu/hc/en-us) at your disposal, where you can go for frequently asked questions, product updates and you will be kept informed of announcements. ## Why the best customer experience is important This is actually quite simple: having a well-functioning service is one thing, but how you experience the service depends on several factors. Imagine: you opt for an email solution and after a while you run into questions or problems. Then of course you want help with this as soon as possible. **Because any delay can ultimately prevent your employees from communicating in the right way**. And that can ultimately lead to a data leak. And so, we can cite many more examples. At Smartlockr we are transparent, and we want to help you on your way. We believe it is important that everyone within your organization has the right knowledge in-house to eliminate human error from all work processes. The Smartlockr Customer Success team is therefore ready to assist you as well as possible. In this way we can work together towards a good cooperation with a common goal: the prevention of data leaks. [![this is what you can expect from a partnership with SmartLockr](https://no-cache.hubspot.com/cta/default/6122972/892c64ba-bf22-41c6-bda9-d526a08a0d17.png)](https://cta-redirect.hubspot.com/cta/redirect/6122972/892c64ba-bf22-41c6-bda9-d526a08a0d17) [SmartLockr](https://www.smartlockr.io/en/blog/tag/smartlockr) [![secure communication](https://www.smartlockr.io/hs-fs/hubfs/secure-communication-bp.png?width=336&name=secure-communication-bp.png)](https://www.smartlockr.eu/en/request-demo?hsLang=en)   ### Whitepapers - [Is it safe to store data in a US-based Cloud provider?](https://www.smartlockr.eu/en/whitepaper-is-it-safe-store-data-us-cloud-provider?hsLang=en) - [Good cop, bot cop: the truth about AI, ML and your privacy](https://www.smartlockr.eu/en/whitepaper-ai-ml-and-data-privacy?hsLang=en) - [The 8 things you can expect from a partnership with Smartlockr](https://www.smartlockr.eu/en/whitepaper-things-you-can-expect-from-partnetship-smartlockr?hsLang=en) - [How to choose the right secure email solution?](https://www.smartlockr.eu/en/how-to-choose-the-right-secure-email-solution-whitepaper?hsLang=en) - [Keep your organization free of data leaks](https://www.smartlockr.eu/en/keep-organization-free-of-data-leaks?hsLang=en) - [Smartlockr & Workspace 365: Prevent data breaches, work and communicate more securely](https://www.smartlockr.eu/en/safe-emailing-and-safe-workplace?hsLang=en) ### Popular Post [ Oops, I sent an important email to the wrong recipient. What now? ](https://www.smartlockr.io/en/blog/sent-email-to-wrong-recipient-what-now?hsLang=en) [ Is Microsoft 365 GDPR-compliant? Spoiler alert: no ](https://www.smartlockr.io/en/blog/is-microsoft-365-gdpr-compliant?hsLang=en) [ Recall sent emails to protect data: block emails, files and recipients ](https://www.smartlockr.io/en/blog/recall-sent-email?hsLang=en) [ Why Pentesting is a must for banks and financial services ](https://www.smartlockr.io/en/blog/why-pentesting-is-a-must-for-banks-and-financial-services?hsLang=en) [ Preventing misdirected emails with files and recipients confirmation ](https://www.smartlockr.io/en/blog/confirmation-on-files-and-recipients?hsLang=en) ## Similar posts ### [From Customer Support to Customer Success. Welcome to Smartlockr!](https://www.smartlockr.io/en/blog/from-customer-support-to-customer-success-welcome-to-smartlockr?hsLang=en) It goes without saying customer support is part of your Smartlockr experience. We like to take support a bit further though. How, you can read in... SmartLockr Jun 3, 2021 ### [Feature Friday: Custom Domain](https://www.smartlockr.io/en/blog/custom-domain?hsLang=en) Changing the domain with Smartlockr. This creates recognizability and ensures that people become familiar with your organization. Read more here SmartLockr Feb 10, 2020 [![Smartlockr logo](https://www.smartlockr.io/hubfs/smartlockr-logo2.png) ](https://www.smartlockr.io/nl/?hsLang=en) **Netherlands: **H.J.E Wenckebachweg 123 1096 AM, Amsterdam Kvk: 61781614 BTW-nr: NL854485685B01   ### Contact - Netherlands: +31 (0) 20 244 03 50 - Sweden: +46 81 211 29 68 ### Smartlockr - [Terms & Conditions](https://www.smartlockr.io/en/general-terms-and-conditions-smartlockr?hsLang=en) - [Privacy Statement](https://www.smartlockr.io/en/privacy-statement?hsLang=en) - [Smartlockr A-Z](https://www.smartlockr.io/en/smartlockr-a-z?hsLang=en) - [Status of our services](https://www.smartlockr.io/en/status-of-our-services?hsLang=en) ### Support - [Help Center](https://support.smartlockr.io/hc/en-us?hsLang=en) - [FAQ](https://support.smartlockr.io/hc/en-us/categories/5354862458012-FAQ-and-information?hsLang=en) - [Need help? Download TeamViewer](https://get.teamviewer.com/smartlockr) © 2026 Smartlockr All rights reserved ![BC Certified logo_ISO 27001-2022 RVA_ENG](https://www.smartlockr.io/hs-fs/hubfs/BC%20Certified%20logo_ISO%2027001-2022%20RVA_ENG.jpg?width=303&height=80&name=BC%20Certified%20logo_ISO%2027001-2022%20RVA_ENG.jpg) ![NEN 7510 certificate Smartlockr](https://www.smartlockr.io/hs-fs/hubfs/BC-Certified-logo_NEN7510-1-2017_RVA_ENG.png?width=320&height=85&name=BC-Certified-logo_NEN7510-1-2017_RVA_ENG.png) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Smartlockr", "url" : "https://www.smartlockr.io/en/blog/author/smartlockr" }, "dateModified" : "2023-07-20T15:48:10.075Z", "datePublished" : "2020-12-23T14:14:45.000Z", "headline" : "Customer Success: always the right attention for the customer", "image" : [ "https://www.smartlockr.io/hubfs/Blog-post-SmartLockr%20(67).webp" ], "mainEntityOfPage" : { "@id" : "https://www.smartlockr.io/en/blog/customer-success-always-the-right-attention-for-the-customer", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.smartlockr.io/hubfs/SL-logo@3x.png" }, "name" : "Smartlockr" } } ``` ```json { "@context" : "http://schema.org", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "", "addressLocality" : "Amsterdam", "addressRegion" : "Noord Holland", "postalCode" : "", "streetAddress" : "H.J.E. 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